Don Jacobs BMW dealership customer reviews

86 Reviews

4.9 out of 5 stars

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Alexa Eggert 27 Dec 2019

As we wrap up 2019, I wanted to leave a quick thank you to Don Jacobs and in particular to Alex F. I started out the year knowing this would be the most planned out year of my life. Part of that plan was buying the car I have pined after for 16+ years. I walked into Don Jacobs in March and explained... my intent. Alex jumped right in, took me on a test drive of the 330xi, with which I fell in love. He then worked with me for the next eight months to make this dream of mine come true. He patiently worked with me via email, answering all of my questions, from halfway around the world, and was very accommodating when it came to filling out paperwork. He also kept me up to date of my car’s build progress and sent me a picture of its arrival - which made my week. I had a blast picking the car up and it’s been a thrill to drive. I greatly appreciate everyone’s flexibility at the dealership and I look forward to working with you all in the future! Lastly, make sure you go ask Xavian T. the hardest question you can about all the new tech and capabilities your new (or older) car has! Show more

5 rate

Denise Blanchard 29 Nov 2019

This was my first buying experience at a BMW dealership and it went very smoothly and I had a great salesperson! Gary was very knowledgeable and helpful in the model I exactly wanted and I was fortunate they had one available in my price range, and color too!I will definitely come back in the years ...to come. Show more

5 rate

John Keith 15 Nov 2019

We were pleased with all the the people we worked with they made our transaction as pain less as possible. Ken was easy to work with and was able to answer all our questions. We would recommend him to all who are looking for a BMW

5 rate

Darren Poore 10 Nov 2019

Bridget was excellent to work with. Very friendly, knowledgeable and pleasant to deal with.

5 rate

meranda spurlock 05 Nov 2019

Nice people and I got the car of my dreams. So excited. Thank you

5 rate

Jonathan Norton 08 Oct 2019

Nick was extremely helpful, from beginning to end. Inventory is much better than any other around. All of the support sales crew was also very helpful and friendly.

5 rate

Daniel Hauer 30 Sep 2019

Wonderful staff and an enjoyable experience, Mary from sales was great to deal with and Tristan in financing was quick and provided no pressure.

5 rate

Elena Baker 20 Sep 2019

Great experience the respected my time, and got the deal worked out from beginning to drive-way in only two hours!

5 rate

Todd Burris 28 Aug 2019

Gary Joyner at Don Jacobs is fantastic - he made everything run smoothly and I highly recommend him if you're looking to buy a new BMW!!!

5 rate

Michael S. 02 Aug 2019

Purchased a Toyota 4runner from Don Jacobs. The entire process was great. Jessica and Brandy helped so much on the front end and Mark was a terrific salesman who really went out of his way to get us in the exact vehicle we wanted!!

5 rate