Don Jacobs BMW dealership customer reviews

Alana Morton 06 Oct 2022

Let me talk about my experience! First and foremost my sales rep Patron Hatcher was amazing the entire way through. My experience at Don Jacobs was amazing only because Patron walked with us the entire way through this process. We came in looking to buy a new car and left with an experience I never ...expected. We were in the market for a new vehicle. I had my eyes on the X4 but really wanted to keep my options open and really wanted to find the perfect car for me. When we sat down with Patron, he really listened to our needs and even what we wanted in a car. We felt no pressure to purchase, but the way he took time to listen to what we wanted and delivered on everything just led me to believe the red carpet was laid out for us. After leaving we knew that we had high expectations from any other dealership from here on out. We visited a few more top dealerships which I won't go into on my review, but lets just say they left alot to be desired. After shopping around, we decided that BMW was the way to go since the bar had already been set high with Patron. We decided on the X4 and Patron got the ball rolling to build a brand new model. The process was seamless and while we expected our vehicle to be delivered mid-late October, the car was in our possession by the end of September. Patron kept us informed every step of the process and was available for any questions or concerns we had along the way. When we came in to pick up the car, it was a special day as it is, but the way Patron made it even more special, words can't even put this together. Now, as I already stated we had the red carpet service all the way up until this point, however when we picked the car up, it solidified the red carpet experience on a whole new level. My car was on the showroom floor with a red carpet ready for a reveal. Now we are driving away in our new 2023 BMW X4 and all I can say is wow! Reach out to Patron if you are in the market for new BMW. His attention to detail is impeccable. Show more

5 rate

Y M 21 Aug 2022

Flew in to pick up my car. Worked with Xavien Johnny and Christina to set it up. Best experience I could have asked for. Their whole team is very great. The dealership itself is amazing. Very happy with my car and experience. I recommend 100% ?

5 rate

Eric Kreps 10 Aug 2022

In a time of scarce inventory with dealers eager to upcharge and capitalize on consumers, the team at Don Jacobs had excellent pricing and were very reasonable to work with. I had some dealers essentially laugh when I requested a custom build, but the sales staff and Gary at Don Jacobs were eager to... help build the perfect BMW for me. Some supply chain issues aside, I took delivery of my car earlier than expected and had an excellent experience from start to finish. Show more

5 rate

Lagina Hiatt 31 Jul 2022

I started looking at cars online and came across Don Jacobs. I found a vehicle I was interested in. I was immediately contacted by Natalie. When we spoke she found two vehicles that fit my strict specifications. She did not press anything that was outside of what I wanted. We then set up an appointm...ent. Upon arrival I was greeted with great service. She then sent me to a sales rep Allison, which also was very kind and knowledgeable. She provided me with all maintenance that was done to the vehicle and showed me everything I needed to know about the new suv. She answered any questions I had. Rest of the process went smooth. The finance department had me in and out in no time. I have to say out of all dealerships I have been to this was the absolute best. Highly recommend! Show more

5 rate

Anne Brooks 23 Jul 2022

Everyone was great Patron was amazing!! We would definitely recommend buying a car here no matter what your budget. We got a used car but they treated us like we bought the most expensive one on the lot.

5 rate

Nathan Sparks 19 Jul 2022

I had walked on site with two vehicles in mind, met Erik as I was walking inside to speak with someone and am very glad I did. From the beginning he wasn't like your typical car dealership salesman that you always hear about trying to force you into buying a car you don't need/want. He asked me how ...he could help me, I told him, and he got straight to the point with it. After I had test drove the one they had available, (the other was in the shop) he talked with me about the purchase, never putting pressure on me, and helped me to come to a decision. I was then spoken to by Connor I believe (who was just as nice and also didn't pressure me) and he helped me sign the paperwork for the purchase. Thanks to both Erik and Connor, I now own a new car and am happy with my purchase. Show more

5 rate

Donna Brott 30 Jun 2022

Just as advertised. We drove to Lexington from Cincinnati with new and used cars hard to find due to COVID, so we were grateful the car was as advertised. ? Our salesman was new, only starting in the previous month. He was helpful looking to colleagues for the difficult questions we asked about the ...electric BMW we’d come to see. We ultimately left happy with a fully charged car that made it home to Cincinnati. It was clean and operating well. I’m hopeful I’ll drive it for many years. Show more

4 rate

sparkle Nicole 25 Jun 2022

BMW of Louisville is our actual local dealer and who I have always used for service. After 2 completely failed attempts at fixing my sunroof (they actually made it worse) and a call to corporate, not to mention their quote for brake and rotor replacement was a bit extreme, I contacted Don Jacobs. N...ot only did Lauren communicate with me daily from start to finish, they actually got the sunroof issue fixed correctly the first time. They also came in almost $400 cheaper on my brakes. Thank you all for being knowledgeable, kind and providing great customer service. It was definitely worth the hour drive. Show more

5 rate

Jason Plummer 20 Jun 2022

Just recently purchased a BMW at Don Jacobs in Lexington, KY. Nick Taylor was our sales representative - He. Was. Awesome. We had an incredible experience from the very beginning, to even after the purchase. He is very knowledgeable on all the products, and helped guide in purchasing what was best f...or us - all while making us feel comfortable, never pushy or aggressive. If seeking to purchase a new vehicle, look no further than Nick Taylor! HIGHLY recommend. Show more

5 rate

Daniel Watson 07 Jun 2022

Very easy and friendly dealership to work with. I came in late Saturday test drove a vehicle unscheduled and began processing my purchase, all right before closing. I got a fair deal on my trade as well as the vehicle I bought.

5 rate

How Are We Doing?

Sales Hours

Service Hours

Parts Hours