Don Jacobs BMW dealership customer reviews

95 Reviews

4.9 out of 5 stars

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Michael Wise 10 Mar 2020

This was my second experience with the folks at Don Jacobs. Both times I aggressively pursued several dealerships in Ohio and Kentucky. DJ's staff (Alex and manager Johnny) worked diligently to put together an excellent deal for me both times. Their professionalism and friendly approach made for the... best "vibe" of any dealership I've dealt with. The BMW dealers in Ohio could learn from their approach. Highly recommend. Show more

5 rate

Beverly Peyton 04 Mar 2020

Best salesman I have ever dealt with when buying a car and I have bought several! Very professional and knowledgeable! Nick helped me get a good deal on my 2020 X3 SUV BMW! Thank you and I will be back to deal with Don Jacobs!

5 rate

Michael Garlin 27 Feb 2020

I stopped by the dealership on 2/18. Was met in parking lot by Patron. I told him what I wanted and he brought me right in to see what we could do. He told me about a car that was on the way here, i told him was definitely interested. We stayed in contact over the weekend and beginning of this week.... Patron did everything for me that he could and I was able to drive away today with my 2017 BMW 530i. I know I couldn't have gotten this done so quickly without him. Thank you so much Patron! Show more

5 rate

Tim Sapp 22 Feb 2020

I have purchased several vehicles from Don Jacobs over the years. Allison Thurman is the sales person I work with and I always get treated with courtesy and respect. She gets to the bottom line quickly and is transparent with her figures etc. If your looking for a BMW, or VW I recommend Don Jacobs.

5 rate

Amy Crist 12 Feb 2020

Great overall experience. Nick Taylor was a wonderful, knowledgeable salesperson and made the process easy. Ross Taylor worked very hard to get us the best possible trade in value.

5 rate

Kimberly Clark 03 Feb 2020

Nicholas is the best! He went out of his way to make sure that I picked the car the met my needs. My experience was smooth and exciting... just like my new car!

5 rate

Keith Hamilton 29 Jan 2020

Overall fantastic experience with my purchase. Nick was very knowledgeable, enthusiastic and provided great follow up.

5 rate

Brad Baker 27 Jan 2020

Fantastic experience. Ken was very knowledgeable and helpful. The whole staff was courteous. The most pleasurable and low stress vehicle purchase of which I’ve ever been a part.

5 rate

Alexa Eggert 27 Dec 2019

As we wrap up 2019, I wanted to leave a quick thank you to Don Jacobs and in particular to Alex F. I started out the year knowing this would be the most planned out year of my life. Part of that plan was buying the car I have pined after for 16+ years. I walked into Don Jacobs in March and explained... my intent. Alex jumped right in, took me on a test drive of the 330xi, with which I fell in love. He then worked with me for the next eight months to make this dream of mine come true. He patiently worked with me via email, answering all of my questions, from halfway around the world, and was very accommodating when it came to filling out paperwork. He also kept me up to date of my car’s build progress and sent me a picture of its arrival - which made my week. I had a blast picking the car up and it’s been a thrill to drive. I greatly appreciate everyone’s flexibility at the dealership and I look forward to working with you all in the future! Lastly, make sure you go ask Xavian T. the hardest question you can about all the new tech and capabilities your new (or older) car has! Show more

5 rate

Denise Blanchard 29 Nov 2019

This was my first buying experience at a BMW dealership and it went very smoothly and I had a great salesperson! Gary was very knowledgeable and helpful in the model I exactly wanted and I was fortunate they had one available in my price range, and color too!I will definitely come back in the years ...to come. Show more

5 rate