Don Jacobs BMW dealership customer reviews

A Google User 28 Aug 2020

Don Jacobs BMW and Patron Hatcher made buying a car one of the best experiences we have ever experienced. Patron greeted us as we walked in during a pandemic in masks. He took unlimited time explaining and answering any questions we had about BMW X3 vs other models. He listened to our needs and want...s in a vehicle so that he could pair us with one we would love. Then he set us up on a test drive where we could take our time and not be pressured into a decision. While waiting on final paperwork he further explained options on our new X3. After getting home with our new purchase things did not go as planned. We were not approved like thought and given the option to get our old vehicle back. We returned our new purchase. The manager and Patron were very distraught by this as we were. They worked hard to work a better deal and fix an unplanned experience ensuring it would still be a great one. Patron goes above and beyond to help his customers ensuring they are satisfied. He follows up and makes you feel like his only customer. We plan on returning for years to come and definitely will recommend Don Jacobs BMW and Patron. Show more

5 rate

Charles and Amanda Glass 28 Aug 2020

Don Jacobs BMW and Patron Hatcher made buying a car one of the best experiences we have ever experienced. Patron greeted us as we walked in during a pandemic in masks. He took unlimited time explaining and answering any questions we had about BMW X3 vs other models. He listened to our needs and want...s in a vehicle so that he could pair us with one we would love. Then he set us up on a test drive where we could take our time and not be pressured into a decision. While waiting on final paperwork he further explained options on our new X3. After getting home with our new purchase things did not go as planned. We were not approved like thought and given the option to get our old vehicle back. We returned our new purchase. The manager and Patron were very distraught by this as we were. They worked hard to work a better deal and fix an unplanned experience ensuring it would still be a great one. Patron goes above and beyond to help his customers ensuring they are satisfied. He follows up and makes you feel like his only customer. We plan on returning for years to come and definitely will recommend Don Jacobs BMW and Patron. Show more

5 rate

Marie Shaw 27 Aug 2020

Can’t say enough great things about our experience with Don Jacobs BMW! My husband and I had been to several other dealerships in search of a new car for me, and I felt like they were all trying to sell me the car THEY wanted to sell rather than the car I wanted to buy. Ken @ Don Jacobs found me t...he exact vehicle I was looking for! He was always there to answer questions through messages and phone calls, and kept me updated all the way through the buying process. Ken and his whole team were AWESOME—from financing to teaching me about the car’s technology, the entire process was great!! It will be a long time before I buy another car, but when I do, I will definitely go back to Don Jacobs and Ken! Show more

5 rate

Charlotte Stephenson 22 Aug 2020

I had the best experience at Don Jacobs BMW! Nick Taylor was extremely helpful and knowledgable as I worked through my decision on a new vehicle. Thanks also to Johnny Wells for all of his help!

5 rate

Brian Lander 14 Aug 2020

Don Jacobs made it easy to buy my new / used car. Was able to reach an agreement on price by email. Delivery was easy too. And given the times, I felt safe while I was there. Nick was knowledgeable and good to work with.

5 rate

A Google User 10 Aug 2020

I took delivery of my 3rd BMW (from Don Jacob’s) over the weekend, their customer service has always and continues to be outstanding! Thanks to Johnny and Alex for always making the process of purchasing a vehicle fun and easy! Maintenance is a breeze as Lance and Robbie in the BMW service depart...ment are a pleasure to work with and I always know my vehicle is in good hands. I greatly appreciate the exceptional service from Don Jacob’s over the years and into the future! Show more

5 rate

Austin Polley 10 Aug 2020

I took delivery of my 3rd BMW (from Don Jacob’s) over the weekend, their customer service has always and continues to be outstanding! Thanks to Johnny and Alex for always making the process of purchasing a vehicle fun and easy! Maintenance is a breeze as Lance and Robbie in the BMW service depart...ment are a pleasure to work with and I always know my vehicle is in good hands. I greatly appreciate the exceptional service from Don Jacob’s over the years and into the future! Show more

5 rate

Michael Maloney 02 Aug 2020

Another great experience at Don Jacobs BMW. Nick and Johnny are fantastic. Love my new 2020 X5 and they made the purchase and delivery so easy. Well worth the drive from Louisville.

5 rate

Dr Hassan 31 Jul 2020

Gary Joyner is an absolute pleasure to work with. He is always available to answer questions and made the buying process as smooth as possible. Very personable and makes the car purchase a pleasurable experience. Don Jacobs provided me with a wonderful experience and I will recommend to all of my fr...iends and colleagues. Customer for life. Show more

5 rate

Craig Brown 13 Jul 2020

Alex is our go to guy for advice and fair, low pressure BMW sales. Working with him and Johnny always a pleasant experience. And the vehicles are the best. 440 x drive convertible and X3 M40 both fantastic!

5 rate

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