Don Jacobs BMW dealership customer reviews

160 Reviews

5 out of 5 stars

5 star

154

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Nick Mannella 22 Feb 2022

Outstanding service. Super easy transaction and top dollar for trade in. Highly recommend.

5 rate

Michael Church 15 Feb 2022

Phenomenal experience from Sales to finance. Would highly recommend this dealership for purchasing a new or pre owned vehicle all the way to their service department. Thanks again, Xavian and staff!

5 rate

Sarah Huff 26 Jan 2022

Very impressed with this dealership. Mike Wallace sold me a car that I absolutely LOVE. Very professional! They told me if I have any questions afterwards to not hesitate to call (which meant a lot to me!) I am from out of state, but if I needed a car in the future I would definitely make the drive... here again! Highly recommend! Show more

5 rate

Teresa Cahill 13 Jan 2022

Nick was a great sales person. He had all the answers to my questions. He immediately suggested a test drive. What a beautiful vehicle inside and out! It was so easy to complete the transaction. The finance person was amazing. We were done in 10 minutes. I am in love my new X5!

5 rate

M. Keith 08 Jan 2022

One of the easiest/best buying experience I’ve had purchasing a car from start to finish. Everyone I was in contact with was very helpful, kind and attentive. I will definitely be a return customer and would highly recommend.

5 rate

George Adams 30 Dec 2021

Patron and the entire team were wonderful. Very professional, creating a great buying experience. Would definitely recommend Don Jacobs and would buy another vehicle here.

5 rate

Patrick Harvey 10 Dec 2021

Mike and the entire staff couldn't be more professional and attentive. Super friendly and knowledgeable. Most painless car buying experience I've had.

5 rate

Steve Clark 27 Nov 2021

Nick is the absolute best. His efforts in helping with our purchase made it easy and seamless. The car seems fantastic. There is a small glitch in Android software radio setup but Nick assured us it will be taken care 1st thing Monday. As fine a dealership as Don Jacob's is, the main reason is t...he high quality people and products they have. This is our 4th BMW from Don Jacob's but probably not our last. Thank you Nick. Show more

5 rate

rosedanville 01 Nov 2021

We had looked online at approximately 200 cars over a period of several months. I personally visited three dealers where I walked out of the dealership due to non-advertised hidden costs, or salesmen lying to me. We found a 2021 Honda Pilot at Don Jacobs Imports in Lexington and made an appointment... to test drive the car. Our salesman, Jason Franklin, was extremely helpful, no pressure, and just an all around nice person. We ended up purchasing the vehicle and Jason helped correct a couple of things we wanted fixed prior to pickup. When we picked up the vehicle it was exactly as we wanted. Even though we paid cash for the car, Josh Muncy, finance manager, met with us on a couple of additions he thought would be useful, again no pressure or hard sell. We would highly recommend Don Jacobs and especially Jason Franklin. We could not be happier. Show more

5 rate

Charlene Clardy 01 Nov 2021

I had a wonderful experience buying my new to me vehicle with Patron Hatcher. His customer service is spectacular. I think everyone should buy there vehicles from him. The team worked so well together. They truly made this a painless experience. I couldn’t be happier!

5 rate